Collections/Recovery Officer
Closed
Nyahururu
Collections
Full time
The application deadline for this position has passed.
Position Closed
This position closed on August 28, 2026. We are no longer accepting applications for this role.
This posting is kept for reference purposes to show our hiring history.
Job Description
Manage loan collections and work with customers to ensure timely repayments. You will handle overdue accounts while maintaining positive customer relationships.
Key Responsibilities
• Contact customers with overdue payments
• Negotiate payment plans and arrangements
• Maintain accurate collection records
• Update customer accounts
• Escalate complex cases to management
• Provide excellent customer service
• Meet collection targets
• Negotiate payment plans and arrangements
• Maintain accurate collection records
• Update customer accounts
• Escalate complex cases to management
• Provide excellent customer service
• Meet collection targets
Requirements
• High school diploma or equivalent
• 2+ years of collections or customer service experience
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Computer literacy
• Knowledge of debt collection regulations
• Patience and empathy
• 2+ years of collections or customer service experience
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Computer literacy
• Knowledge of debt collection regulations
• Patience and empathy
Experience Level
Experienced
Ready to Apply?
Job Details
Location
Nyahururu
Department
Collections
Employment Type
Full time
Application Deadline
August 28, 2026
Deadline Passed